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Primary responsibilities include: • practicing consistently excellent customer service for all duties regardless of patron requests or attitudes (including answering the phone, greeting patrons, demonstrating a willingness to help and assist); student workers will complete a customer service training with Outreach and Engagement Librarian within 7 weeks of employment • using WMS (integrated library system) for checking in/out books, technology, video games/media, Inter Library Loans/holds both online and manually, changing due dates as needed (late night tech checkouts), creating new patron accounts • handling basic tech issues including printer maintenance/troubleshooting and log in/printing assistance for laptops and desktop computers • operating and maintaining the poster printer • provide directional assistance to patrons (transferring calls to appropriate desk, shelving locations, restrooms, printers, study rooms/carrels, etc.) • shelving books according to the Library of Congress call numbers • assisting with basic searches in World Cat and guiding patrons to the shelves where the books or other items from the search may be found • referring patrons to reference librarians for more complicated searches/research questions • being familiar with and executing opening and closing duties (including “red phone” announcements, taking the gate count, procedures for straightening/neatening building, locking up procedures) • being familiar with and executing weather emergency procedures and intruder/active shooter procedures |
