|
This position will start in fall 2026.
The Technical Support Desk Apprentice will be a member of the BITS program, which works under the supervision of the Office of Information Technology.
This position will initially train under Technical Support Desk Associates and Leads to learn the standard operations of the Technical Support Desk. Additionally, they will learn customer service, basic troubleshooting, data entry, communication, and interpersonal skills by both shadowing experienced technicians and completing training courses on LinkedIn Learning. Standard Operations: • Answering phone calls from users requesting assistance • Basic technical troubleshooting and resolution • Documenting and reporting technical issues • Submitting work orders through the Team Dynamix system • Assisting walk-ins with technical issues • Providing basic technical information • Minor end-user training on common software • Arranging in-person and Zoom appointments for user account issues Position-Specific Duties: • Shadow Associates to learn policies, procedures, and operations of the Technical Support Desk • Self-study for an approved technical certification. • Self-study in LinkedIn to further soft skills and technical areas of interest. • After 1 semester of shadowing, Apprentices will begin working with clients under the direct supervision of more senior members of the Technical Support Desk team. |