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Mac Support Assistant will initially shadow more experienced students or staff members during the beginning of their jobs as they learn the skills, standards, and techniques to advance. This will include learning about deploying and troubleshooting Macs, iPads, iPhones, and other equipment manufactured by Apple. Additionally, students will learn how to quickly resolve issues in multimedia classrooms. As students progress in their job, they will begin to perform the work themselves under the guidance of upper level students as they learn.
Daily duties will include:
• Accompanying upper level students on tasks and learn by observing and later by doing under observation.
• Begin drafting communication to end users to schedule appointments and to send simple resolutions by e-mail. Drafts will be reviewed by senior students.
• Keeping their work area clean and organized.
• Completing tasks assigned by staff or upper level students.
• Self-study for an approved technical certification.
• Self-study in LinkedIn to further soft skills and technical areas of interest. |