Job Details

IT Support Specialist
Job ID	13574
Job Type	Community and Industry
Employer	Pirelli
Date Posted	Feb 03, 2026
Category	Computer/Info Tech
Job Description	Now Hiring for Summer 2026! JOB PURPOSE: Responsible for providing first-line technical support to employees across the organization, resolving issues related to laptops, mobile devices, software, hardware, and basic network and infrastructure components. Key Responsibilities End-User Support • Provide first-level support for laptops, desktops, mobile devices, and peripherals . • Diagnose and resolve issues related to hardware, operating systems, and software applications. • Perform device configurations, installations, updates, and troubleshooting. Ticket Management • Manage, prioritize, and resolve IT support tickets through the company’s helpdesk system. • Document incidents, solutions, and follow-up actions accurately. • Escalate issues to second-level or specialized teams when necessary. Software & Hardware Support • Install, update, and configure company-approved software. • Perform hardware upgrades and replacements as needed. • Maintain an inventory of IT equipment and accessories. Network & Infrastructure (First-Level Support) • Support users with issues related to Wi-Fi connectivity, VPN, printers, and authentication. • Perform basic troubleshooting for network access problems and infrastructure components. • Collaborate with the network/infra team when issues require advanced intervention. Onboarding & Device Management • Prepare and configure new devices for onboarding. • Support user account setup (email, permissions, MFA, security policies). • Deliver basic training on tools, best practices, and security guidelines.
Job Requirements	Community & Industry positions are an extension of Berry’s LifeWorks program. This position is considered an intermediate level position and requires students to have completed the CPPD resume approval process. Need approval? Complete a Resume Review HERE to access guidance, samples and document starters. Please upload your resume as a Word or PDF file only. A CPPD team member will review it within 2–3 business days and may request additional edits before approving. Once approved, you’ll meet the resume requirement for all C&I and Intermediate, Advanced, and Pre-Professional LifeWorks jobs. Need in-person help? Schedule an appointment on Handshake to meet with a Career Peer Advisor for personalized support. Note: This position is available to sophomores and higher students only. Freshmen may not apply. Qualifications: Required • 2+ years of experience in IT support, helpdesk, or service desk roles. • Strong knowledge of Windows / macOS, mobile operating systems (iOS/Android). • Familiarity with Active Directory, M365, VPN, MFA, and common enterprise tools. • Basic understanding of network concepts (LAN/WAN, Wi-Fi, DHCP, DNS). • Excellent troubleshooting, communication, and customer service skills. • Ability to work independently, prioritize tasks, and maintain attention to detail. Nice to Have • Experience with ITSM tools (ServiceNow, Jira Service Desk, etc.) • Basic knowledge of cybersecurity practices. • IT certifications (CompTIA A+, Network+, Microsoft Certifications) are a plus. Soft Skills • Enthusiasm and passion for new technologies • Flexibility and autonomy, proactivity • Goal-oriented and problem-solving attitude • Excellent client-facing and communication (both written and verbal) • Willingness to travel to other company locations, including internationally, when required • Ability to work on-site at least 4 days per week.
Available Openings	1
Hours	10.0 to 20.0 hours per week
Hourly Rate	$18.00/hour
Time Frame	Academic Year
Contact Name	Allison Hattaway
Contact Email	N/A
Work Location	N/A
Phone	N/A
Fax	N/A
Majors	All Majors

[ Print This Window ] [ Close This Window ]