Job Details

IT Support Specialist
Job ID	13574
Job Type	Community and Industry
Employer	Pirelli
Date Posted	Feb 03, 2026
Category	Computer/Info Tech
Job Description	JOB PURPOSE: Responsible for providing first-line technical support to employees across the organization, resolving issues related to laptops, mobile devices, software, hardware, and basic network and infrastructure components. Key Responsibilities End-User Support • Provide first-level support for laptops, desktops, mobile devices, and peripherals . • Diagnose and resolve issues related to hardware, operating systems, and software applications. • Perform device configurations, installations, updates, and troubleshooting. Ticket Management • Manage, prioritize, and resolve IT support tickets through the company’s helpdesk system. • Document incidents, solutions, and follow-up actions accurately. • Escalate issues to second-level or specialized teams when necessary. Software & Hardware Support • Install, update, and configure company-approved software. • Perform hardware upgrades and replacements as needed. • Maintain an inventory of IT equipment and accessories. Network & Infrastructure (First-Level Support) • Support users with issues related to Wi-Fi connectivity, VPN, printers, and authentication. • Perform basic troubleshooting for network access problems and infrastructure components. • Collaborate with the network/infra team when issues require advanced intervention. Onboarding & Device Management • Prepare and configure new devices for onboarding. • Support user account setup (email, permissions, MFA, security policies). • Deliver basic training on tools, best practices, and security guidelines.
Job Requirements	Community & Industry positions are an extension of Berry’s LifeWorks program. To apply for this position, you must submit a CPPD-approved resume. Resumes without CPPD approval will not be considered for this position. Need approval? Complete a Resume Review HERE to access guidance, samples and document starters. Please upload your resume as a Word or PDF file only. A CPPD team member will review it within 2–3 business days and may request additional edits before approving. Once approved, you’ll meet the resume requirement for all C&I and Intermediate, Advanced, and Pre-Professional LifeWorks jobs. Need in-person help? Schedule an appointment on Handshake to meet with a Career Peer Advisor for personalized support. Note: This position is available to sophomores and higher students only. Freshmen may not apply. Qualifications: Required • 2+ years of experience in IT support, helpdesk, or service desk roles. • Strong knowledge of Windows / macOS, mobile operating systems (iOS/Android). • Familiarity with Active Directory, M365, VPN, MFA, and common enterprise tools. • Basic understanding of network concepts (LAN/WAN, Wi-Fi, DHCP, DNS). • Excellent troubleshooting, communication, and customer service skills. • Ability to work independently, prioritize tasks, and maintain attention to detail. Nice to Have • Experience with ITSM tools (ServiceNow, Jira Service Desk, etc.) • Basic knowledge of cybersecurity practices. • IT certifications (CompTIA A+, Network+, Microsoft Certifications) are a plus. Soft Skills • Enthusiasm and passion for new technologies • Flexibility and autonomy, proactivity • Goal-oriented and problem-solving attitude • Excellent client-facing and communication (both written and verbal) • Willingness to travel to other company locations, including internationally, when required • Ability to work on-site at least 4 days per week.
Available Openings	1
Hours	10.0 to 20.0 hours per week
Hourly Rate	$18.00/hour
Time Frame	Academic Year
Contact Name	Allison Hattaway
Contact Email	N/A
Work Location	N/A
Phone	N/A
Fax	N/A
Majors	All Majors

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